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Managed IT-Services

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One Team for All Your IT Tasks

A Managed IT Services Provider (MSP) is an external company responsible for overseeing your IT infrastructure and software according to a Service Level Agreement (SLA). Catering to businesses with intricate and constantly evolving infrastructures, First Cloud offers a comprehensive suite of services covering everything from daily monitoring and management to ongoing optimization and growth of your IT components.

IT components we manage

* We outline a sample set of IT components as it will be individual for each company’s infrastructure and IT assets.

Hardware

  • Desktops
  • Laptops
  • Mobile devices
  • IoT devices

Software

  • Custom applications
  • SaaS applications
  • Cloud applications
 

Networks

  • Switches
  • Routers
  • Wireless access points
  • Modems
  • Hubs
  • Servers

Data storage

  • Databases
  • Data warehouses
  • Data lakes
  • Cloud data storage

Security tools

  • Firewalls
  • SIEM
  • IAM
  • Network Security Monitoring tools
  • Antivirus

Software development infrastructure

  • Development and testing environments
  • CI/CD pipeline
  • Containerization tools
  • Dependency management systems

Managed IT Services First Cloud Delivers

We plan a scope of managed services individually for each client.

IT infrastructure assessment

  • Analysis of the IT infrastructure state with the focus on scalability, operational efficiency, and security.
  • IT infrastructure optimization roadmap with tactical solutions to identified problems.
  • IT infrastructure cost optimization.

IT infrastructure monitoring 24/7

  • Configuration of tools for infrastructure monitoring and alerting (we commonly opt for Prometheus or Nagios).
  • Reporting on the availability, uptime and response time of every infrastructure node.
  • Troubleshooting to maintain infrastructure productivity.
  • Managed Network Operations Center (NOC).

IT infrastructure administration

  • User administration, regular software configuration and updates.
  • Management of servers, network, cloud and on-premises data centers, and cloud services.
  • Virtual desktop administration.
  • Vulnerability assessment.
  • Regular compliance review (HIPAA, GDPR, PCI DSS, FDA, etc.) and reporting.

IT help desk

  • L1 help desk – resolution of basic user issues.
  • L2 help desk – resolution of complex technical and basic infrastructure issues and requests.
  • L3 help desk – resolution of app issues on the code level, advanced infrastructure-related problems and requests.

Cloud management

  • AWS, Azure and multi-cloud infrastructure management.
  • Deployment of cloud infrastructures.
  • Applications and data migration to the cloud.
  • Cloud monitoring and optimization.

Managed application services

  • Application monitoring with a focus on critical metrics, like application availability and response time.
  • Application troubleshooting.
  • Application modernization (including application re-engineering, re-architecting, redesign).
  • Application evolution with continuous delivery of new features and design experiments.

Managed DevOps

  • Deployment of CI/CD pipeline.
  • Implementation of a containerization strategy (based on Kubernetes or Apache Mesos).
  • Implementation of test automation.
  • Design of an automated monitoring solution.

Managed security

  • Security audits.
  • Vulnerability assessment.
  • Penetration testing.
  • Compliance program planning/assessment.

How We Make Our Cooperation Comfortable and Risk-Free

Benefits of Hiring a Mature MSP

Cost savings

Likely, you don’t need a large team of full-time IT specialists to manage your infrastructure. With an MSP, you pay only for the actual work done and can easily scale the team without the lengthy hiring process.

Access to diverse expertise

Depending on your needs, First Cloud gives you instant access to a broad pool of IT experts equipped to solve your unique problem, be it software defects or security vulnerabilities.

Round-the-clock support

First Cloud provides teams that cover different time zones, night shifts, or holidays to ensure reliable support regardless of the date or time of day.

Uninterrupted services

A mature MSP will take full responsibility for uninterrupted service delivery, meaning the work doesn’t halt if an employee calls in sick – an MSP will quickly provide a substitute.