First Cloud Inc, an Irving, TX based Information Technology and Consulting Services Firm has multiple openings for JOB ID 11406: Software Developer-ServiceNow.
Job duties include:
- Ticket Handling: Responding to Level One support tickets, diagnosing issues, and resolving them within SLAs.
- User Assistance: Providing assistance to users, answering inquiries, guiding basic tasks, and offering training on ServiceNow usage.
- Incident Handling: Sort and prioritize incidents reported through ServiceNow, ensuring they are resolved within agreed-upon timeframes.
- Configuration Support: Assist with basic configurations in ServiceNow, such as managing user accounts and handling data tasks.
- Documentation: Maintaining documentation on ServiceNow configurations, processes, and procedures for effective knowledge sharing.
- Monitoring, Reporting, and Quality Assurance: Keep an eye on the platform’s performance, generate reports, and participate in quality assurance and testing activities to maintain smooth ServiceNow operations.
Requirements: Master’s degree in Computer Science, IT, Engg or related. Salary ranges between $69,888.00 to $72,000.00/year. Send resume to: career@firstcloudinc.com including the JOB ID. Travel and relocation to various unanticipated client locations throughout the United States may be required. Equal Opportunity Employer.